Question 1

How long is Lumise’s return policy?

Accepted Answer

Lumise offers consumer customers a 100-day return policy for unused and resalable products. We want to make shopping with us safe and easy.

Question 2

Can I return a product if I have opened the package?

Accepted Answer

Yes. You may inspect the product in the same way as you would in a physical store. However, the product must be unused and in resalable condition, including the original packaging.

Question 3

How much does a return cost?

Accepted Answer

For standard returns, a return handling fee of 9.90 € will be deducted from the refunded amount. Returns of defective, damaged or incorrectly delivered products are free of charge.

Question 4

How do I return a product?

Accepted Answer

Always contact Lumise customer service first. We will provide the necessary instructions and information on how the return should be handled.

Question 5

What should I do if the product is defective?

Accepted Answer

Always contact customer service first. We will help you find the fastest and easiest solution. In many cases, the whole product does not need to be returned.

Question 6

What if I do not have time to install the product immediately?

Accepted Answer

The 100-day return policy gives you plenty of time to plan the installation and make sure the product is suitable for your project.

Question 7

How quickly will I receive my refund?

Accepted Answer

Refunds are issued after the return has been received and processed at our warehouse. The amount is normally refunded to the same payment method used for the original order.

Question 8

What happens if I do not collect my parcel?

Accepted Answer

Uncollected parcels are not considered standard returns. If a parcel is returned to us as uncollected, we may deduct shipping and handling costs from the refunded amount.

Question 9

Can I exchange a product for another one?

Accepted Answer

Yes. Product exchanges are usually handled as a return and a new order. Our customer service will be happy to help you choose the right product.

Question 10

Why does Lumise offer a 100-day return policy?

Accepted Answer

We want to make it safe and easy to order lighting and accessories online. The long return period gives you time to make sure the product is right for your needs and project.

Lumise 100-day return policy

Shop with confidence

Vehicle lighting experts since 2007

Shop with confidence

Vehicle lighting experts since 2007

Customer service

Lumise.eu